Paying your rent by Direct Debit - what you need to know

Your letting agent or property manager collects your rent by Direct Debit using technology provided by Wectory Ltd. This short notice explains how it works and how your information is used. It does not change your tenancy.

Who you are dealing with

You pay your rent to your letting agent or property manager, as you do now. They are the organisation you deal with, and the Direct Debit is set up under their name and brand. Wectory provides the technology behind the scenes and never holds, routes or receives your rent.

Setting up the Direct Debit

You set up the Direct Debit by entering your bank details on a secure page provided by GoCardless, the regulated Direct Debit provider (authorised by the Financial Conduct Authority, FRN 597190). Your full bank details are entered only on that page - your agent and Wectory never see or store your full account number.

Your Direct Debit is covered by the Direct Debit Guarantee, which GoCardless shows you when you set it up. Among other things, it means you are entitled to a full and immediate refund from your bank of any payment taken in error. You will also be told in advance of the amount and date of each collection.

What you pay

You pay your normal rent. There is no Wectory fee and no extra charge added to your rent for paying this way.

Your information

Your agent decides how your personal data is used and is the "controller" of it - their privacy notice applies, and any questions about your data are best directed to them first. Wectory processes your data only to run the rent collection on your agent's behalf, as its service provider. GoCardless processes your payment data as a separate controller under its own privacy notice.

The information used to collect your rent includes your name, contact details, address, your tenancy details, and the payment records returned by GoCardless (which include the last four digits of your bank account, never the full number).